Our bespoke engagement rings are the perfect combination of meticulousness, and value for money. Our one-on-one approach enables us to craft your dream ring with a touch of love. Unlike products that are made for all, every engagement ring, here, is different and made to fit your every need.
At Shanzay, our goal is – to introduce new and innovative ways for customers to customize high quality engagement rings and fine jewelry in the privacy of their own homes, on the go, and at their own pace. We aim to provide all the education, guidance, and value you need to make your journey easy.
You can book a virtual or in-person consultation with us here, or drop us an email at info@shanzay.co
Once you book a consultation from our website. One of our Gemologists will get in touch with you. After the first round of consultation, we will get back to you with quotes and visual interpretation of your design. We allow three iterations. Once you confirm the design, we will begin the process sourcing the best stone and crafting your design.
We educate you about diamonds, gemstones and about designing the most beautiful ring, and bringing your imagination to life.
The consultation will take place virtually via zoom/google hangouts or in person at our office in Mumbai.
Request an appointment time and we will contact you shortly to confirm your time and method of contact. You’ll be assigned a jewellery expert, who will assist you with choosing the right gemstones and ring styles available.
The consultation will be virtual and can take up to 45 minutes.
Introducing you to the world of Gems and Jewellery would be our pleasure and we would do it without a buck.
We charge you a fee of Rs. 3000 for the design; this would be waived off in the final invoice, if you decide to go ahead with crafting your ring.
Our design experts will provide you a high quality sketch and a 3D representation of the final design for your ring.
We understand that you would want to see the ring before you spend a fortune on it. For which, we provide an additional paid service of providing a physical prototype of your ring to you.
We charge Rs. 6000 for this service which will include the cost of designing.
The prototype is made in brass and cubic zirconia.
Yes, we will be able to accommodate minor iterations.
You will receive the prototype within 14 business days.
No, you don’t. Wearing a diamond ring could get unsafe sometimes. This should not stop you from showing off your ring. You could wear the replica worry-free and show it off.
At Shanzay, we believe in being unique, but also believe in inspiring, and being inspired by creation. We would use it as inspiration in creating something similar but yet very different.
No we don’t have a retail store yet, however we provide one on ones at our office location.
Our corporate office is located in the heart of the Mumbai diamond district.
DW 3080,
Bharat Diamond Bourse, G Block,
Bandra Kurla Complex,
Bandra (E),
Mumbai – 400 051
India
At the moment we are only accepting order through a virtual communication or in person. We request you to book an appointment with us in order to cater to all your requirements with a personal touch.
If you would like assistance with placing your order, please get in touch with us via e-mail at info@shanzay.co
Yes! Almost every ring on the Shanzay website is available for purchase, regardless of whether or not you purchase a center diamond from us. Many rings, however, cannot be manufactured unless we have the diamond in our possession. Tension settings ring with diamond halos and other unique designs fall into that category. In those instances, we require that you send the diamond to our offices and charge INR 2500.00 setting fee. For such requests, please contact our offices and we will provide you with an exact shipping and insurance quotation.
We use the diamond quality as per your preference. However, our recommendation is anything above G Color and VS clarity.
Shanzay only sells diamonds that are 100% natural and untreated and certified.
The Gemological Institute of America (GIA), and the International Gemological Institute (IGI) will not issue grading reports on diamonds that have been treated or enhanced, so purchasing our diamonds – which are all GIA, or IGI certified — is another guarantee that your diamond is natural.
Yes, we’d be happy to personalize your ring with an inscription for FREE.
If you would like assistance with your order, please get in touch with us via e-mail at info@shanzay.co
Please visit the ring size guide.
We will ask you to make sure you have the correct ring size before we start making the ring. However, in case you need to get it resized, you can go to a local jeweler to get the ring resized. In case of a full eternity ring, resizing will not be possible. The ring will have to be shipped back to us and remade at a nominal cost.
All jewelry purchased from Shanzay is eligible for a free cleaning every year. You may also return your jewelry to our offices for free prong tightening, repolishing, and cleaning. Contact Customer Service at info@shanzay.co for more information.
All of our jewelry is manufactured using the highest quality materials and is inspected prior to shipment. We stand behind everything that we sell and warrant that all items will be free from any manufacturing defects at the time of delivery. Our lifetime warranty offers free prong tightening, re-polishing, and cleaning services.
In the event that there is ever a problem with your jewelry or you are in need of other services that are not covered under our lifetime warranty, your jewelry can be mailed back to our office for evaluation. Once inspected, should charges apply, you will be notified prior to any work being done to service your jewelry.
Depends what you’re going for. Both lab-created diamonds and earth-created diamonds from Shanzay are conflict-free and vary in their diamond grading. Lab-created diamonds allow you to maximize your budget, giving up to 30% more size for the same cost, while earth-created diamonds are incredible works of nature and the traditional choice.
Lab-created diamonds are created in a lab (you probably figured that out already). Using advanced technology, they’re grown from a sliver to a fully-formed diamond.
Lab-created diamonds and earth-created diamonds offer identical optical and chemical composition. The sparkle is the same – the core difference between them is their origin.
Neither is inherently higher quality, as both lab-created and earth-created diamonds are available in a range of qualities. For example, while the color of one diamond may be superior, the other diamond may be superior in clarity – this isn’t connected to the diamond’s origin.
Scientists start with a diamond seed – a small sliver of chemicals – then expose it to temperatures and pressures to make it grow like a diamond under the ground. A carbon coating helps the diamond crystalize as it grows.
Yes – Shanzay lab-created diamonds are graded to the same standards as our earth-created diamonds. That means your lab-created diamond will be accompanied by an independent laboratory report detailing its “4 Cs” – cut, color, clarity, and carat weight.
Same deal – because lab-created diamonds are virtually and chemically identical to earth-created diamonds, they cannot be distinguished even with a professional loupe.
For all custom pieces, we will require you to pay 50% of the amount that was quoted to you as an advance deposit. The balance amount can be paid once your order is ready for shipment/delivery. You can choose to pay in cash or do a wire transfer depending on the final value and country of residency.
We accept all major networks like Visa, Mastercard, American Express, and RuPay.
We also accept international card payments from customers in various countries including the US, Europe, South East Asia, etc.
Credit card orders can be placed online using a secure payment link. For security purposes, we may request additional documentation (such as driving license, PAN details, Aadhar Card Copy, etc.)
Customers can transfer/wire money to the bank details mentioned on the invoice.
Customers can use UPI such as Google Pay/Paytm/Amazon Pay for payments under INR 1.00 Lac.
Customers purchasing items valued over INR 1.00 Lac will have to make a wire transfer. Wire transfer orders receive a 1 % discount from our listed price. We must receive confirmation from our bank that a wire transfer has been completed before items can be shipped.
Please contact info@shanzay.co if you have any additional questions.
We do not accept 100% cash payments.
For further enquiry on this matter, you can get in touch with us at info@shanzay.co
Yes, absolutely. We use a fully secure payment gateways to secure all your payments.
Yes. Bank wire customers receive a 1% discount off their entire order.
Yes, GST of 3% is applicable on all jewellery purchases.
Yes, you can use two different payment modes.
We are in work of setting up financing for all our customers. You will receive an email about this as soon as we are live with this service.
Yes. Shanzay ensures that our customers’ purchases are secure. We use secure encryption and fraud protection for all credit card transactions.
All sensitive data is encrypted using 256-bit Secure Socket Layers (SSL).
We keep your information 100% private and confidential.
We offer insured, overnight shipping through our delivery partner on every jewellery order with no additional charge to our customers within India.
Yes, we ship internationally. Due to increased security measures we are limited as to which countries we can securely ship to. Please contact by email at info@shanzay.co for information specific to where you reside, shipping / exporting options, taxes and fees (such as VAT/GST) if not mentioned here.
When you place an international order, we will ship it to you for free. Once the package arrives in your country, the courier will contact you to collect any taxes or duties.
Yes.
Shanzay provides fast, free shipping on all order destinations, regardless of order amount.
International customers will be responsible for any duties, VAT, taxes or surcharges levied or charged by their country, so please check with local authorities prior to placing your order to confirm taxes and duties.
Yes, we insure all our shipments.
All jewelry and engagement rings will be shipped in one to three weeks, depending on the production schedule of that item.
We deliver in 30 days post order confirmation, we do take special requests for express delivery.
We can accommodate such requests in most cases. Please let your consultant know. They will guide you through this.
We don’t want you to move an inch. Our goal is to make your journey a very comfortable and seamless one. We will have your ring delivered to your doorstep.
No, all Shanzay designs are custom-made and exclusive to the person it’s being made for.
Shanzay takes every precaution to ensure that your order arrives safely. Your order is fully insured during transit, and we require a signature for all packages.
Every Shanzay piece is handcrafted to order and. Our jewelry is non-returnable and non-refundable. We stand behind the quality and craftsmanship of our products and are committed to achieving 100% customer satisfaction. In the unlikely event you experience a problem or concern with your jewelry, please contact us immediately by email info@shanzay.co so we may promptly assist you.
Yes. Any diamond can be exchanged for 100% credit towards a new purchase valued at least 2x the original amount. The diamond being upgraded must be in original condition and accompanied by original laboratory grading document.
© Shanzay 2023
